1. 向工厂质量经理，客户质量经理汇报；

Reports to the Plant Quality Manager and Customer Quality Manager

1. 负责客户满意度评分改善；

Responsible for acting on Customer rating and Scorecards improvements.

1. 介入客户端不符合事件的沟通，负责在Newton系统发起8D；

Involves negotiations of NCEs and rejects, responsible for submit 8D in the newton system；

1. 负责定期确认客户网站信息，并及时向内部汇报重要信息；

Responsible for checking information on customer’s website termly and reporting important information to internal team in time;

1. 协调客户端质量问题解决，面向客户和问题解决相关团队。

Coordinates the problem solving for all customer quality concerns, interfaces with the customer and the problem solving team

1. 负责采取遏制措施，如协调顾客现场的挑选和任何的返工；

Responsible for taking containment action, ie. coordinate on-site sorting activities and any rework activity;

1. 参与质量成本持续改进活动

Involves continuous improvement for quality cost

1. 负责跟踪并推动顾客质量问题的解决进程；

Responsible for tracing and drive on customer quality problem solving progress;

1. 协调处理和返回客户端缺陷产品；

Coordinate the disposition and return of all defective products;

1. 负责量产后质量协议评审活动

Responsible for quality contract review activity after SOP phase.

1. 负责处理客户端质量索赔发票

Responsible for quality claim invoice management;

1. 负责处理三方挑选费用结算

Responsible for payment for sorting PO;

1. 组织售后索赔件和抱怨的解决方案；协调在期限内的处理和反馈；

Lead and conduct the solution for warranty parts and/or complain from after-market; Coordinate the disposition and feedback to customer on due date.

1. 作为窗口，负责变更信息与顾客的沟通，直至认可；

As window person, charge for change information communication with customer, till to get approval ;

1. 协调客户来访和客户过程审核；

Coordination of customer visits and process audits;

1. 上级领导指派的其它工作；

Other tasks appointed by line manager.